Belfast flight arrives in Egypt âwithout any luggageâ
Two Northern Ireland women, who have flown to Egypt for a holiday, have said the plane arrived without any luggage for all the passengers.
Robyn Allison said the flight was delayed leaving Belfast International Airport on Wednesday afternoon and passengers were told it was âdue to baggage issuesâ, but she thought it had been resolved.
The Lisburn woman said, after arriving in Hurghada later that night, passengers were waiting for an hour and a half before being told all the bags were âlostâ.
BBC News NI understands that there was a technical issue with the aircraft hold and that arrangements are being made to get the luggage onto Hurghada as a priority.
The BBC has contacted EasyJet, Belfast International Airport and Swissport for comment.
âReally dishearteningâ
âI burst into tears,â Robyn Allison said.
Ms Allison, who is on her first holiday with her boyfriend, only has one rucksack with her with shoes, but no clothes whatsoever.
âItâs absolutely shockingâ, she said.
Ms Allison said she had to buy clothes on Thursday.
âItâs really disheartening. We thought we were going to have a lovely holiday,â she added.
Ms Allison has Type One diabetes and was carrying her spare medication in her suitcase.
âItâs a disgraceâ
âMy mom rang Swissport last night and they said the bags were in Liverpool, but [other passengers] have been told theyâre still in Belfast,â she said.
She said EasyJet has not been in contact with her and she does not know if sheâll receive her bags.
âI donât know whatâs going on. Weâve been left in the dark.â
Ms Allison said she saved up âquite a lot of moneyâ for the holiday, but hasnât received any âcustomer service whatsoever.â
âItâs a disgraceâ.
âItâs horrendousâ
Cherylee Van Es, who was on the same flight, said âeverything seemed normalâ, until passengers were waiting at the carousel in the airport in Egypt and everyone started to wonder what was wrong.
Staff at the airport, âdidnât know what the problem wasâ and âtold us to ask our home airport,â she said.
There were âyoung babiesâ on the flight who are now without nappies and formula, says Ms Van Es.
The Larne woman said passengers with health issues have been affected.
âMy medication is in my suitcaseâ
âI need medication,â she said, âbut itâs in âmy suitcaseâ.
âItâs horrendous.
âWeâre talking about a whole flight of luggage,â she added.
Ms Van Es said she has found it difficult to get in touch with EasyJet.
She said thereâs been âno communicationâ from the airline.
After calling EasyJet when she arrived at the hotel, she was told she had to report that her luggage was lost on the app.
âItâs 40 degrees here⊠Iâve no sunscreen, no clothes, nothing.â
Ms Van Es only has what she carried in her hand luggage.
âI have a book, a tablet, earphones, and paracetamol.â
âI canât sit in the sunâ without sunscreen.
Easyjet havenât âtexted or emailedâ to say theyâre trying to get the luggage to us.
They âcanât be just so unresponsive.â
âItâs unbelievable,â she said.